ZOOMLION CARE

/ Sales & Service /ZOOMLION CARE



As one of world leaders in construction machinery, the philosophy of Zoomlion is to build cutting-edge products, together with the best quality and close-to-customer service.


ZOOMLION CARE emerged to follow this philosophy and has become the world’s most advanced, comprehensive and systematic service and support program. It integrates four basic aspects of Service Support, Parts, Publications and Training, which allows our customers to enjoy an unprecedented care mode and experience a spirit of diligence unique to Chinese people. Come rain or shine, on work days or holidays, at home or abroad, our services are there when you need them. We believe you will be entirely satisfied with our working attitude and diligence.

Zoomlion’s slogan is “We Care, More Than You Care!”. It is not just a simple slogan, but an unshakable determination to exceed our customer’s expectations. Zoomlion has always upheld this belief and tries to implement it in everything that we do for customers. The service we offer to customers is to think about what they think about and worry about what they worry about.

Zoomlion promises that once you choose us, our company and the four-in-one ZOOMLION CARE are there ready to respond with the first arrival solution any time, anywhere.

SERVICE SUPPORT

SERVICE SUPPORT
Various service content, professional service teams, global service networks and systematic technical support are readily available from Zoomlion for an effective response and solution upon your request no matter where you are in the world and what time it is.

Service Content
Zoomlion always attaches great importance to service at each and every stage to ensure the continuous, stable operation of our machines to achieve their maximum utilization and productivity. Combined with our slogan, standard service and value-added service are offered to cater to all your needs.
Standard Service
- Receiving Inspection, Pre-Delivery Inspection, Delivery Inspection, three Periodic Inspections, and an on-call service, are able to cover the entire life cycle of each machine.
Value-added Service
- Provide proper project construction plan if needed; 
- Appoint special long-term on-site service engineer for your project; 
- Workshop overhauling;
- "Service Miles and Smiles".

Technical Support
Zoomlion is committed to providing best-in-class technical support. Our technical representatives have professional knowledge of construction, so you can find the answers to your questions from local distributors, regional service centers, up to our Headquarters.
- Experienced service engineers of distributors respond to your on-site service request 24/7/365;
- Regional  service engineers in your local area are also there to provide further support;
- Service experts at Zoomlion headquarters serve with the most specialized solution in all matter related to you every need.

Service Network
Zoomlion has established nearly 50 regional service offices and about 300 globe distributors (not including our domestic network) in order to provide a more convenient and rapid service. However, we are constantly developing our service network as our customer base grows.

Service Team
When you choose Zoomlion, you are choosing a large and high-quality service team capable of anticipating your needs. More than 2000 professionals from Zoomlion and its distributors stand ready to make sure your Zoomlion machines work to your expectation and beyond.

PARTS SUPPORT

PARTS SUPPORT
Zoomlion fully understands the importance of parts to our customers, especially their rapid supply when our customers need them most.

Genuine Parts
Zoomlion genuine parts are synonymous with high quality and long life. Its each process, from raw material procurement to manufacturing, follows stringent quality inspection standards.
Using Zoomlion genuine parts assures you or your machine of the followings:
- High performance, productive work and low operation costs; 
- Safe operation of your machine;
- Availability at Zoomlion parts centers and national warehouses around the globe; 
- Fast and reliable order processing; 
- In-depth consultations by well-trained service experts when purchasing.
 
Parts Warehouses
To meet all requirements, Zoomlion subsidiaries and distributors stock a large inventory of high-quality genuine parts. Zoomlion currently has 9 global parts centers in the United States, Brazil, Italy, South Africa, UAE, Russia, India, Hong Kong and Singapore, and 28 national warehouses and hundreds of distribution warehouses.
 

Zoomlion can supply the required parts at the first time whether for installation or repair, wherever you need them.



PUBLICATIONS

PUBLICATIONS
In order to meet customers’ needs for different parts and services, highly experienced Zoomlion experts compile various technical materials in accordance with the characteristics of Zoomlion products. They consist of paper, PDF and CD versions in many different languages.

The four basic manuals are as follows:
Operation Manual gives a basic introduction of the product, its components, accessories and additional parts, covering lots of information on safety operations and procedures.
Maintenance Manual is intended to guide the performance of inspections, maintenance, and methods of judging and solving common faults to avoid downtime.
Shop Manual (DB) is divided into several sections for repair guidance consisting of structure and function, testing and adjusting, as well as disassembling and assembling.
Spare Parts Catalogue gives you the detailed spare parts specifications, structures, diagrams and also numbers, to make ordering easy. 

If you wish to obtain the above service manuals and/or additional technical information, please contact your local Zoomlion distributor.

TRAINING

TRAINING
Training is another basic element of ZOOMLION CARE. In order to ensure customers fully understand Zoomlion products and impart relevant know-how to machine operators, Zoomlion offers a range of training support. Participating in Zoomlion training will help you learn how to better maintain machinery safely, effectively and efficiently, thereby improving equipment productivity, prolonging the life of the equipment and obtaining maximum return on your investment.

Our training courses can be held either at our headquarters, at one of our Regional Training Centers, at one of our distributors, or even at the job site. We also provide tailor-made training (different levels) using various teaching methods (theory, field, online and simulators) for optimum learning.

For more information about training, please contact your local Zoomlion distributor.