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With the official launch of the "2024 Global Service Tour" by Shanghai Zoomlion Pile Machinery, the overseas service team set foot on Vietnamese soil, demonstrating Zoomlion's unwavering commitment to exceptional service.
Under the scorching sun, our service team, including leaders from the overseas service parts department and the Vietnam-Thailand regional branch, worked closely with our Vietnamese subsidiary to meticulously plan and execute every aspect of this service mission.
The first stop brought the service team to the Tuyen Quang - Ha Giang Expressway project in Vietnam, a challenging endeavor marked by 46-meter deep excavations and extremely hard rock formations with a compressive strength of 110 MPa, demanding exceptional equipment performance. Facing these extreme working conditions, the service team braved the scorching heat to conduct thorough on-site inspections and equipment maintenance, demonstrating a service image that balanced professionalism with care, earning the trust and praise of the client.
Clad in their service "armor," their sole mission was to safeguard customer satisfaction and safety. Through the team's collective efforts, the Vietnam station of the service tour concluded successfully. This not only strengthened the collaboration with existing clients but also established an outstanding brand reputation in the market. The Zoomlion service team consistently maintains its frontline presence, putting service into action, listening to customer feedback, solving client challenges, and providing solid support for the equipment. This initiative exemplifies our company's sense of responsibility and dedication. Beyond solidifying our existing market position, this event has successfully uncovered potential opportunities for new equipment sales, laying a solid foundation for future market expansion and business growth.