Zoomlion Infrastructure Construction recently launched the Malaysian stop of its Global Service Tour. An elite team of the company’s technical experts and service engineers has embarked on a service journey in Malaysia, bringing their expertise and dedication to provide local customers with dedicated support and technical assistance.
The service team’s first stop was a visit to a VIP customer in Malaysia. The customer, who had previously purchased a static pile driver from Zoomlion, spoke very highly of the company’s emergency response after-sales service during the discussion. They commended its efficiency and professionalism and expressed a clear intention to make repeat purchases, getting the tour off to an excellent start. To further enhance its service response speed and support capabilities, Zoomlion has established a more comprehensive spare parts warehouse at its Malaysian subsidiary. This initiative will effectively shorten the supply cycle for spare parts, providing solid backing for the normal operation of local customers’ equipment and demonstrating the company's long-term commitment to cultivating the Malaysian market and serving its customers.
In their subsequent itinerary, the tour team visited several other top-tier clients. The service team conducted meticulous and comprehensive inspections and professional maintenance on the customers’ equipment. Leveraging their superb technical skills, they swiftly resolved various product issues, effectively eliminating customers’ concerns. Team members consistently demonstrated a sincere service attitude and engaged in earnest communication, allowing customers to deeply experience Zoomlion’s service philosophy of “Sincere Service, Heartfelt Care”, which left a profound and positive impression on the Malaysian customers.
The Malaysian stop of the Global Service Tour has yielded significant results. Through high-quality service, it not only further consolidated close partnerships with existing customers but also successfully uncovered numerous potential business opportunities, creating favorable conditions for Zoomlion’s future expansion and business growth in the Malaysian market. After experiencing the professional service, many customers expressed their intention to continue purchasing Zoomlion equipment to meet the pressing needs of their business development.
Moving forward, Zoomlion will remain customer-centric. Through initiatives like the Global Service Tour, the company will extend its professional services to more countries and regions. By empowering with technology and upgrading its services, Zoomlion aims to work hand-in-hand with global customers to create shared value and achieve win-win development.
