Recently, ZOOMLION’s overseas service teams efficiently completed equipment support, on-site assistance, and installation and commissioning tasks across multiple regions, including Oman, the Philippines, Spain, East Africa, and Nepal. Leveraging its global service network and localized response mechanisms, each regional team responded swiftly and provided end-to-end technical support, effectively ensuring uninterrupted project construction and the safe delivery of equipment. As a result, ZOOMLION has earned widespread recognition and high praise from customers around the world.
Oman: Localized Rapid Response Ensures Stable Operation of the Equipment
ZOOMLION has recently received a letter of thanks from a partner customer in Oman, who stated that the company’s professional, efficient, and reliable service support has not only provided a solid guarantee for on-site construction but also reinforced their confidence in future cooperation.
The project is located in the Al Batinah region of Oman. During construction, a sudden malfunction occurred in the concrete machinery, disrupting on-site progress. Leveraging its localized service network, ZOOMLION’s overseas service team responded swiftly, arriving on site at the earliest opportunity to conduct troubleshooting and provide technical support. The team quickly formulated and implemented a solution, effectively restoring the equipment to stable operation, minimizing downtime impact to the greatest extent possible, and ensuring the smooth continuation of the project.
Philippines: Emergency Repairs and Efficient Recovery Ensure Continuity of the Construction
A customer in the Philippines has sent a letter to ZOOMLION, commending the service team for their professional handling capabilities in critical moments.
During operation, a ZAT2500V853 truck crane experienced a sudden boom extension/retraction failure, rendering the equipment unable to function properly. Upon receiving the report, service engineers Li Huashan and Tan Dingwei rushed to the site. Based on the equipment’s condition and operating environment, they conducted systematic troubleshooting, quickly identified the root cause of the failure, and developed a repair plan. During the emergency repair process, the team worked with efficient coordination and strictly followed standard procedures, successfully restoring the crane’s operation. As a result, downtime losses were effectively minimized, and on-site construction was promptly resumed.
“The ZOOMLION service team has demonstrated an extremely high level of professionalism and sense of responsibility,” the customer said in the thank-you letter. The customer further noted that the two engineers took the initiative, rose to the challenge, and ensured the rapid restoration of equipment operation with an efficient and pragmatic work style, fully embodying ZOOMLION’s customer-centric service philosophy.
East Africa: Operation Restored in Just Two Hours! Efficient Coordination Demonstrates True Commitment
It took ZOOMLION’s East Africa team just two hours to bring a ZCC3500V crawler crane—engaged in a core lifting task—from a sudden shutdown back to full operation for the customer.
Following an extended period of continuous high-intensity operation, the crawler crane experienced a breakdown. Recognizing that any delay in resuming operation would directly jeopardize the overall project schedule, service personnel Xu Changwen and Service Manager Yao Dezhi immediately proceeded to the site to perform diagnostics and repairs. They successfully resolved the issue within two hours, swiftly restoring the crane’s functionality and mitigating the customer’s losses. Furthermore, Zhao Yang, the East Africa Overseas Marketing Director, provided on-site coordinated support—a clear demonstration of the team’s collaborative and efficient sales-service synergy.
Following the troubleshooting, the customer issued a special letter of commendation, praising the ZOOMLION team for their fast, efficient response and their professional, responsible service attitude. The customer further noted that this incident has reinforced their confidence in a long-term partnership between the two parties.
Nepal: Smart Service Ensures Safe Delivery
Despite the complex challenges of cross-border coordination and communication, ZOOMLION successfully ensured the safe and orderly progress of the R1300-64Q tower crane’s installation and commissioning in Nepal. This was achieved by leveraging its intelligent service system and full-process technical support capabilities.
By applying real-time monitoring and process control to key construction phases, the service team prioritized risk assessment and safety assurance during the jacking stage, ensuring all critical procedures remained stable and controllable. Through effective multi-party coordination, the equipment reached its free-standing height within just three days. The subsequent commissioning, acceptance, and handover formed an efficient closed loop from installation to operation—fully demonstrating the capability of intelligent services under complex working conditions.
Spain: Refined Inspection Mechanism Ensures Continuous and Reliable Operation
As an iconic European renovation undertaking, the Camp Nou stadium refurbishment in Barcelona demands exceptional equipment stability and rapid service response.
ZOOMLION provides dedicated on-site support for the project’s six T2850-120 tower cranes. Leveraging a high-frequency inspection mechanism, proactive hazard identification, and multi-party coordination, the company enables real-time equipment monitoring and rapid closed-loop issue resolution. Close collaboration with the customer and local teams has ensured long-term operational stability, preserving the high efficiency and continuity of project construction.
ZOOMLION’s swift and efficient service response across multiple countries and regions underscores its growing strength in enhancing overseas service systems, deepening local presence, and integrating sales with service. Looking ahead, the company will continue to be guided by customer needs, further improving global service response and end-to-end support to ensure efficient, stable operations for customers worldwide.
