On June 28, 2025, the "ZOOMLION FOUNDATION GLOBAL SERVICE TOUR 2025" officially kicked off, marking the beginning of a three-month technical and service expedition. An elite team, comprising division leaders, technical experts, product managers, and service managers, is heading to the frontlines, bringing dedicated craftsmanship and technical solutions.
"ZOOMLION FOUNDATION GLOBAL SERVICE TOUR 2025, launch!" Following the command from Mr. Chen Gang, General Manager of the Division, each team received their service flag, symbolizing responsibility and honor, and set off across mountains and rivers towards the frontline service battlefield.
Global Service Tour: Rewarding Customers with Ultimate Craftsmanship
During the mobilization speech at the launch ceremony of the ZOOMLION FOUNDATION GLOBAL SERVICE TOUR 2025, Mr. Tong Sai, Deputy Chief Engineer of the Division, emphasized that this Global Service Tour will be led by core experts and key employees from headquarters, ensuring strict implementation of all initiatives. Facing customers and equipment, each service team is tasked with completing three "MORE THAN YOU CARE Crafted Service" missions:
① Troubleshooting Complex Issues: Systematically addressing historical problems of ZOOMLION foundation construction equipment in operation, directly confronting pain points, and pledging solutions.
② Free Inspection: Service engineers will conduct comprehensive inspections of scheduled equipment to ensure every piece operates efficiently.
③ In-Depth Research: The expert backend team will engage in profound discussions with frontline customers and operators, combining field experience with Zoomlion's technology to jointly explore future solutions for the foundation construction sector.
"ZOOMLION FOUNDATION GLOBAL SERVICE TOUR 2025, launch!" Following the command from Mr. Chen Gang, General Manager of the Division, each team received their service flag, symbolizing responsibility and honor, and set off across mountains and rivers towards the frontline service battlefield.
Caring for Every Dedicated Individual on the Service Frontline
Beyond solving technical challenges, the initiative also focuses on employees battling on global engineering project frontlines. This includes professional equipment operation guidance, in-depth safety standard discussions, and warm greetings and care. Mr. Tong emphasized leveraging multi-dimensional professional strength to convey respect and support for frontline builders.
Multiple Initiatives to Empower Customers for High-Quality Operations
In addition to proactive service, this Global Service Tour includes numerous technical and engineering method experts within the Zoomlion Foundation Construction service team. They will provide on-site technical support to upgrade services, swiftly and accurately resolve equipment issues, ensuring precise, efficient, and ultimate service. Simultaneously, they will offer optimized construction plans and operator guidance to help customers achieve high-quality operations.
Striving to Bring Honor to "Aurora Green"
At the launch ceremony, Mr. Zuo Bingquan, Deputy General Manager of Zoomlion Foundation Construction Overseas Marketing Company, solemnly pledged on behalf of all foundation construction service personnel. He stated, "Our goal is to make Zoomlion's 'Aurora Green' foundation construction products the most trusted brand color for our customers. Centered on customer satisfaction, we will go all out to bring honor to Zoomlion."
As the long convoy of service vehicles departed the park, this three-month service journey officially began.
"The Global Service Tour is not merely a customer care initiative; it is a testament to Zoomlion's commitment to quality," said a relevant Zoomlion representative. "We will continue to uphold the service philosophy of 'customer-centricity, creating value for customers,' measuring service value with steadfast steps and interpreting Zoomlion's responsibility through craftsmanship. We aim to ensure every customer feels Zoomlion's sincerity and strength, jointly promoting high-quality development in the industry."
Measuring a journey of thousands of miles with craftsmanship, interpreting Zoomlion's responsibility through service. In the future, Zoomlion will continue to adhere to the firm belief of "service first, customer priority," using craftsmanship as the pen and service as the ink. With a high sense of responsibility and strong corporate strength, we will continuously innovate service models, refine service quality, empower customer success, and work hand-in-hand with customers to draw a brighter and more brilliant future chapter!
